PRIVACY POLICY

1. Information We Collect

Pro Specialty Services ("we," "our," or "us") collects information you provide directly to us when you:

• Request a free estimate or consultation
• Contact us via phone, email, or our website forms
• Use our live chat feature on the website
• Schedule a service appointment
• Sign a service contract or agreement
• Communicate with us about your project

This information may include your name, address, phone number, email address, and details about your property and roofing needs.

2. How We Use Your Information

We use the information we collect to:

• Provide roofing estimates and consultations
• Schedule and perform roofing services
• Communicate with you about your project
• Send service reminders and follow-ups
• Process payments and maintain records
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in our operations (e.g., payment processors, scheduling software)
• Insurance Companies: When assisting with insurance claims at your request
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

6. Live Chat and SMS Communications

Our website offers a live chat feature to help you get quick answers to your roofing questions. When you use live chat:

• Your chat messages and any name you provide are stored securely to facilitate real-time communication
• Our team receives notifications about your chat so we can respond promptly
• Chat history may be retained to improve our customer service
• We do not send SMS marketing messages to website visitors
• You can close the chat window at any time to end the conversation

The live chat feature uses secure, encrypted connections to protect your communications. We do not share chat transcripts with third parties except as described in Section 3.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site. By using our website, you consent to the use of these technologies as described below.

Analytics Services We Use

Google Analytics 4 (GA4)

We use Google Analytics to understand how visitors interact with our website. This service collects information such as pages visited, time spent on pages, how you arrived at our site, and general location (city/region level). Google Analytics uses cookies to collect this data anonymously and does not identify individual visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity captures how you use our site (clicks, scrolling, mouse movements) to help us improve user experience. Personal information such as passwords or payment details are automatically masked. For more information, see Microsoft Clarity's Terms.

Types of Data Collected

• Device information (browser type, operating system, screen size)
• IP address (anonymized for analytics purposes)
• Pages visited and time spent on each page
• Referral source (how you found our website)
• Interactions with forms, buttons, and links
• General geographic location (city/region level)

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of some features on our website. For more information about managing cookies, visit aboutcookies.org.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: